Sunday 23 November 2014

Guarantee for Success?!

A few days ago, a client sent me an e-mail in which she was inquiring about bunion treatment and the fees. I sent her a return message with all the information she was looking for. As first-time bunion treatment usually requires a course of treatment, I offered her a 10% discount if she booked a course of 5 sessions (requires payment in advance). Back came another e-mail in which she asked about the success rate for the treatment (fair enough ... about 80%) and if I would refund the fee if the treatment was not successful.

Bunions are painful and are likely to become worse the longer the sufferer leaves them untreated. One option is surgery which is likely to leave scarring and it takes quite a while to recover in most cases.

Alternative treatment involves acupuncture and massage/manual manipulation of the affected joint and takes about an hour for each session. Depending on the severity of the deformation, several sessions (typically 1 session per week) are necessary before an improvement becomes noticeable. Although an improvement of the pain in the affected joint will present itself relatively quickly, the deformation needs longer to correct. In some cases, a complete reversion is impossible, whereas a certain degree of improvement is to be expected. Also, follow-up treatment after 6-12 months might be necessary to maintain joint health.

I do everything possible to successfully heal the affected joint, as well as providing the client with the necessary guidance to improve their general health and well-being, but 'success' is both subjective and impossible to guarantee, as with all procedures; therefore a refund is not an option, I'm afraid ...